FAQ

Soon we’ll be introducing spice rub refills, for our spice rub tins. Keep a look out on our website.

If you keep the spices out of direct sunlight and away from heat, we advise using them within 12 – 24 months to ensure they are at their optimum quality.

Each of our packs have a recipe and a user guide included.

Our website we have included lots of ideas for using our spices in a variety of recipes.

We carefully source our spices, from all over the world, we blend in house here in England.

At the checkout page.

Sorry the discount code must be applied at checkout only and cannot be changed/amended once the order has gone through.

We work to fulfil our orders as promptly as possible. Our warehouse begins processing your order as soon as we received, and it will be delivered within two to three working days after it is dispatched. If you need your order urgently, please contact us and we will do our best to ensure it gets to you on time, extra charges may apply.

Yes, we do, however due to Brexit, parcels are attracting higher customs & delivery charges. Delivery times are also taking longer.

Currently we are not shipping to Australia due to customs rules.

No

Although our products do not contain nuts, it is made in a place where nuts are handled? Whilst we take every precaution, cross contamination through production, processing or packaging cannot be guaranteed.

It is best to store spices in a cool place in your kitchen, out of direct sunlight and preferably not in a cupboard next to the oven.

Yes, all our products are suitable throughout pregnancy. As a rule, just ensure that all meat and fish is well cooked through.

Yes, all our spice mixes and spice rubs are suitable for vegetables. For Spice Rubs try to use hard vegetables, so during cooking they stay firm.

We accept payments through Visa – Mastercard – American Express – Paypal

Standard Shipping to UK Mainland is Free for all orders Above £20.00.

All orders below £20.00 has a shipping charge of £2.95 for our standard 48 hour service.

We offer a Express next day service for £7.95

We use Royal Mail for our standard service, they don’t offer tracking

As we deal with Food, due to health and safety reasons we cannot accept Returns.

We aim to satisfy all our customers. In the unlikely event that your product(s) arrive in a damaged/faulty condition please return the product to:

We will then replace or alternatively refund the cost of the product to you.

Always get in touch with us in the first instance because we can usually sort out your problem over the phone, or by email if you send us a photograph of damaged products.

We aim to satisfy all our customers. In the unlikely event that your product(s) arrives in a damaged/faulty condition please contact us immediately. we can usually sort out your problem over the phone, or by email if you send us a photograph of damaged products.

We ask all customers to check your original orders and compare with products that arrived.

Our packers are human, sometimes mistakes happen, please contact us within 3 days, we’ll do all we can to resolve the matter as quickly as we can.

Traditional cooking is all about creating and building layers of taste and texture. This is achieved at different stages of the cooking process, which is why we have created individual sachets of expertly blended, (and whole) herbs and spices in each meal kit.

Ready-made sauces and quick fix spice mixes are all very well, but authentic recipes never add all the ingredients at once, so neither do we!